Well this was my next stay with my Marriott Gold Status and I am at the Renaissance Glendale Hotel and Spa. I had a chance to travel here over the summer. At first glance in the Lobby it is a spectacular view. The design is great and you do get the wow factor when you walk in. Unfortunately that is where the wow ends.
Unfortunately being gold here did not matter no room upgrade and there was no thank you for being gold. The front desk was nice enough and even stated we were in a nice room. The room was just ok and overlooking what appeared to be air conditioners. Not a nice view at all pretty ugly really. I mean you can see the stadium and maybe that is the draw. Not impressed. Arizona sky was pretty though.
The hotel is in a great area by the stadium and there is plenty to do as there are lots of shops and such adjacent to the hotel a short walk away.
As we walked through the hotel itself there was very few employees that even bothered to smile and say hello. This is huge in feeling welcome in any place and such a simple gesture that was completely lacking at this property.
When you stay at Marriott you expect certain things or at least I do. I do expect a nice welcome when I arrive. I would like prefer even if there is not an upgrade to be greeted with thanks for being a gold member. I would also appreciate as you walk throughout the hotel for the staff to be pleasant and smile. I could not really find it in this hotel.
My first Renaissance brand experience was not looking too good.
We proceeded up to the room and in was simply and nicely decorated. Yet a little worn everywhere. Carpets appeared to have seen better days. My guess is it just might be a party hotel for guest going to the games and so the rooms are a little worse for wear.
We spent one of our days at the pool which is nice and they have nice little cabana’s that you have to pay for to use. They have a bar outside also that you can procure beverages. We opted for a couple of beers. The bartender at the time was engrossed in conversation with another guest. Yet, a simple I will be right with you would have worked here. Instead we waited as he continued his conversation without acknowledging us or even a smile. I am beginning to wonder where the guest services standards are.
Not to be disappointed by the consistency of mediocrity in service our room was never made up the following day. The housekeeper came close to 5 pm and at that point really what is the point?
So did I fine anything good about the hotel. YES!!! The young woman attending to the concierge lounge was very warm, welcoming and engaging. Unfortunately I lost my original draft of this post and cannot remember her name. She was the one shining light in an otherwise very disappointing Gold visit. Her set up was nice, clean, and she attended to everything wonderfully. The concierge lounge is one perk for Gold members but usually open only during the week. It can be hit or miss on breakfast at varying hotels if they do not have this little benefit.
As my year progresses I am not really sure if the value of staying consistently at one hotel is worth it. We were able to access the lounge on one day which was good, we received high speed internet which is a sore spot of contention for most Marriott’s and guest, we had a mediocre room, it seems I may just have to do a dollar cost average on what we actually receive.
So I continue on my journey with Gold. Also, I will usually give a property another chance if needed. So at summer rates I might try this property again. At high season definitely not.
I did find another Marriott property a mile away that I absolutely loved. It was the Springhill Suites right up the road and still in the same great location. Now this was a small property and it is not considered a luxury brand but the service was great, the property in great condition and my stay enjoyable.
If you need to book any Marriott property even this one if you choose as it is right next to the stadium. Has a great location and possibly I was just there on an off day.
Please use booking sight at TravelwithT.mtravel.com. I would be very thankful and it is how I make my living.