Pueblo is a larger city in Southwest Colorado and was next on my year with Marriott Gold. I stopped here overnight on a visit for a friend’s celebration and then it was on my way to Gunnison to visit Black Canyon National Park. My stay was at the Spring Hill Suites and I should get a new badge on my profile for this stay. It will be my first stay during gold with Spring Hill Suites. I am looking forward to see what the hotel features for Marriott Gold members.
Springhill Suites is right off the 25 freeway in downtown Pueblo, it’s conveniently located near the river walk area and local attractions. It was a perfect location for my evening visit to the Cathedral which is about 5 minutes away. They are apparently in the middle of a remodel or some type of construction as they have signs stating “pardon their dust”. They do a really good job right now working around it and I hardly even noticed.
My reservation was placed several weeks ago through Travel with T and I’m happy I had the foresight to do it. When we arrived they had only 2-3 rooms left. Apparently they were completely booked. The hotel itself looks beautiful. A couple of minor little issues with maintenance I noticed but this could just be because they were in the middle of an upgrade.
We checked in at the front desk because for some reason my app for check in never works. We were greeted by a nice young woman at the front desk. She had a good smile and a nice welcome. No thank you for being gold though. I am beginning to think this is not always done. Check in goes smooth she directs us to our room and we are on our way.
We were placed on the 4th floor so I assumed we were upgraded to a higher floor but no mention was made. The rooms are very nice, spacious, and the décor is set in a comfortable but modern sleek style. The Springhill Suites are designed with the longer stay in mind so they are larger and definitely more comfortable. I have a tv in my separate bedroom and a tv in the living area. Maybe 5-10 minutes after check in we receive a call asking if our room was ok and if everything was to our satisfaction. Nice touch Springhill I liked this and appreciated it.
The hotel is nicely appointed with a café and bar in the center. They have a breakfast buffet for the morning including in the price of the room so Gold does not matter. The buffet is just so so, no different than say a Quality Inn or Comfort Suites. Basic, nothing stands out. The service was ok, not great, not good, just ok. The items were refilled and there were quite a lot of people so the gal was busy but not friendly.
At one point I engaged her for a coffee urn that had run out, other than that moment she would not have even made eye contact. Now this may be due to the morning rush but I find that a smile and engagement with people make a difference between an ok stay or a great stay. I hate to make a discernment at this point on Marriott’s food venues but I am almost seeing a pattern. I have yet to experience that great service I had come to know from them.
I do have a Kudo’s to the Front Desk gal who I saw on the floor often making sure everything was ok. She appeared to take pride in her job and care that everything looked good. She was attentive to the area surrounding her including the expansive lobby area checking and rechecking during the morning rush.
As for being a gold member, high speed internet was available in my room and for Marriott Gold it is free. Good perk but not great. Maybe a room on a higher floor ok but again not great. Room had a little view of the pool area but it was slightly obstructed. All in all a good hotel, decent rate, and nicely appointed spacious room. Linen was excellent as usual and it makes for a comfortable sleep. Gold status not much benefit as far as I can see here. I still prefer Marriott most of the time as I can depend on getting a consistent stay.