A Year with Marriott Gold: Destination Renaissance Glendale Hotel and Spa

IMG_0905Well this was my next stay with my Marriott Gold Status and I am at the Renaissance Glendale Hotel and Spa.  I had a chance to travel here over the summer.  At first glance in the Lobby it is a spectacular view.  The design is great and you do get the wow factor when you walk in.  Unfortunately that is where the wow ends.

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Unfortunately being gold here did not matter no room upgrade and there was no thank you for being gold.  The front desk was nice enough and even stated we were in a nice room.  The room was just ok and overlooking what appeared to be air conditioners.  Not a nice view at all pretty ugly really.  I mean you can see the stadium and maybe that is the draw.  Not impressed.  Arizona sky was pretty though.

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Room with a view?  You decide

The hotel is in a great area by the stadium and there is plenty to do as there are lots of shops and such adjacent to the hotel a short walk away.

As we walked through the hotel itself there was very few employees that even bothered to smile and say hello.   This is huge in feeling welcome in any place and such a simple gesture that was completely lacking at this property.

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Lovely water feature upon entrance

When you stay at Marriott you expect certain things or at least I do.  I do expect a nice welcome when I arrive.  I would like prefer even if there is not an upgrade to be greeted with thanks for being a gold member.  I would also appreciate as you walk throughout the hotel for the staff to be pleasant and smile.   I could not really find it in this hotel.

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My first Renaissance brand experience was not looking too good.

We proceeded up to the room and in was simply and nicely decorated.  Yet a little worn everywhere.  Carpets appeared to have seen better days.  My guess is it just might be a party hotel for guest going to the games and so the rooms are a little worse for wear.

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oh hum

We spent one of our days at the pool which is nice and they have nice little cabana’s that you have to pay for to use.  They have a bar outside also that you can procure beverages.  We opted for a couple of beers.  The bartender at the time was engrossed in conversation with another guest.  Yet, a simple I will be right with you would have worked here.  Instead we waited as he continued his conversation without acknowledging us or even a smile.  I am beginning to wonder where the guest services standards are.

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beer was good

Not to be disappointed by the consistency of mediocrity in service our room was never made up the following day.  The housekeeper came close to 5 pm and at that point really what is the point?

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Courtyard area

So did I fine anything good about the hotel.  YES!!!  The young woman attending to the concierge lounge was very warm, welcoming and engaging.  Unfortunately I lost my original draft of this post and cannot remember her name.   She was the one shining light in an otherwise very disappointing Gold visit.  Her set up was nice, clean, and she attended to everything wonderfully.  The concierge lounge is one perk for Gold members but usually open only during the week.  It can be hit or miss on breakfast at varying hotels if they do not have this little benefit.

As my year progresses I am not really sure if the value of staying consistently at one hotel is worth it.  We were able to access the lounge on one day which was good, we received high speed internet which is a sore spot of contention for most Marriott’s and guest, we had a mediocre room, it seems I may just have to do a dollar cost average on what we actually receive.

So I continue on my journey with Gold.   Also, I will usually give a property another chance if needed.   So at summer rates I might try this property again.  At high season definitely not.

I did find another Marriott property a mile away that I absolutely loved.  It was the Springhill Suites  right up the road and still in the same great location.  Now this was a small property and it is not considered a luxury brand but the service was great, the property in great condition and my stay enjoyable.

If you need to book any Marriott property even this one if you choose as it is right next to the stadium.  Has a great location and possibly I was just there on an off day.

Please use booking sight at TravelwithT.mtravel.com.  I would be very thankful and it is how I make my living.

 

 

A Year with Marriott Gold: Destination Long Beach Marriott

IMG_1271A exquisitely beautiful hotel adjacent to the airport with an outdoor area that is beautifully tranquil. This little gem is placed conveniently adjacent to the airport but is nothing like a typical airport hotel yet not like the JW in Houston either.

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We were greeted with a warm smile at the front desk and throughout the hotel.  We were given a room on one of the higher floors as this was a simple upgrade.  We were only going to be here overnight so it was fine.  We were leaving out of the Los Angeles Port to catch our Princess Cruise.   This was in Long Beach and not too far from the port.  We chose it because of it’s rates and it’s location really.

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The Lobby is stylishly designed with hues of blue, beige, and reminds me of sea foam I guess.   A really wonderful choice being we were headed out on a ocean cruise.

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We had a chance to enjoy the pool area in the evening as friends came to visit us while we where there.

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I have to say it is rather surprising that you do not really notice the large air craft sometimes just right over you head.  We had a nice conversation on one of the patio’s out doors and hardly noticed the aircraft flying above.

The rooms are nicely designed and we were presented with upgraded amenities.  The Thann soap smells wonderful.

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The halls throughout are brightly decorated and as you can see feature a cherry style wood grain finish.

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Every detail is beautiful from the exquisite flowers to the stylish and classic telephone.  I do love how Marriott takes care of all these design details to provide not only a comfortable stay but a feast for the eyes for those who care to look.

 

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We had a chance to venture off property during our evening and were treated with some of the best Mexican food at a tiny little place around the corner from the hotel within walking distance.  It’s in a little strip type mall and literally is really close.

We enjoyed a morning breakfast at no cost because we are Marriott Gold members.  It offered an array of items typical of your hotel breakfast.  It was set in there main dining area adjacent to the outdoor pool area.

For my Marriott Gold status this was a great little property.  A nice little upgrade, free breakfast, high speed internet, a concierge lounge it was the weekend so I did not use it, and nice and pleasant staff.

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This is a great little property for anyone visiting the area or flying in or our of Long Beach.  Not far from the Los Angeles Port in San Pedro and a great stop before your cruise.  It’s a little bit of tranquility before your next adventure.

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So if you would like to book this or anything else please use my booking site at TravelwithT.mtravel.net.   I would love to help you.

 

A Year with Marriott Gold: Destination Salt Lake City

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My year with gold continues with a stay in Salt Lake City at Fairfield Marriott.  We chose this hotel based on convience.  Location to airport, shuttle service and an opportunity for park and fly.  We are headed to Europe over Thanksgiving and needed a place to leave our vehicle.

I do have to say the smaller Marriott properties tend to be what appears a little more friendly.   This small hotel was no exception.   We enjoyed a pleasant check in although they missed the thank you for being gold.  The gentleman was friendly and the cookies were a nice touch after a long drive.

The hotel itself is nicely designed in standard Fairfield style.   Everything was up to date and the property was well maintained.  Our room was comfortable and nicely decorated.  The bed was standard for a Fairfield meaning comfortable.

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Morning was great and the front desk gentleman was friendly and I had and enjoyable conversation with him.  Unfortunately we did not have tme for breakfast but the dining area was nicely set with standard fare.  We had a pleasant ride to the airport with the shuttle and the driver was also very nice.

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We were at the airport when my husband realized he had left his phone in the shuttle.   We telephoned the hotel and they were kind enough to bring the phone back to the airport.   Thank you Marriott!!  Awesome service and we so appreciate it.

So although Fairfield does not offer a lot in the way of Gold they go along way in customer service.   I would love to stay again!   Oh wait I will on the way back.  So see you soon Salt Lake City Airport Fairfield Marriott.

As always if you would like to book this hotel please go to my booking site at travelwitht.mtravel.com  Which is how I earn a little money on my blog.